What Jorge Menchu Taught Me About Diagnostics [E150]
Matt Fanslow shares experiences with new hires at the shop, highlighting their questions about air conditioning systems and diagnostic processes. Using a crossword puzzle analogy from Jorge Menchu, Matt illustrates effective diagnostic strategies, stressing the importance of starting with ‘simpler’ problems to build understanding and gain confidence. Matt praises Jorge for his impact on diagnostic processes and tools, noting that his work has greatly enhanced the capabilities of technicians in the bays.
Show Notes
- Hiring New Technicians (00:01:05)
- Challenges of Answering Questions (00:02:19)
- Understanding Air Conditioning (00:03:37)
- The Importance of Foundational Knowledge (00:06:06)
- Richard Feynman’s Insights (00:07:43)
- Diagnostic Processes Discussion (00:12:17)
- Jorge Menchu’s Impact (00:14:55)
- Crossword Puzzle Analogy (00:16:02)
- Understanding the Diagnostic Puzzle (00:19:28)
- Focus on Relevant Issues (00:20:38)
- Addressing Quick Diagnostic Questions (00:22:58)
- Acknowledging George Menchu’s Contributions (00:24:09)
- Effective Problem-Solving Strategy (00:25:26)
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Contact Information
The Aftermarket Radio Network: https://aftermarketradionetwork.com/
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Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/
Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
About the author, Carman
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