Posts by Carman Capriotto
Coaching is Teaching [E183]
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Key KPI: Productivity & Efficiency [E136]
In this episode of Business by the Numbers, host Hunt Demarest, CPA, dives into the critical role that productivity and efficiency play in the profitability of auto repair shops. Using real-world examples, Hunt explains the differences between these two metrics and how shop owners can leverage them to drive business success Productivity vs. Efficiency: Learn the key…
Doing Video Every Day For A Month [E118]
Want to create video content that boosts your shop’s visibility and drives more customers to your door? Discover how taking on the VEDA (Video Every Day in August) challenge can help you get comfortable on camera, overcome any fears, and make video a natural part of your marketing strategy. In this episode, we’ll share practical…
Diagnosing Truths About Tire Repair: Matt Fanslow Reacts to Consumer Video[E152]
Matt Fanslow addresses misconceptions in the automotive repair industry, focusing on a viral social media video about tire repair. Matt explains the importance of following manufacturer protocols, the risks of improper repairs, and the need for ongoing consumer education. He emphasizes the long-term integrity of honest repairs and advises consumers to ask questions rather than…
The Cemetery Incident: Reflecting on Crisis Communication and Compassion [E008]
On the evening of August 29th – Craig was on his early evening Ruck when he found himself confronting a cemetery vandal. In this episode he shares details from the event along with sometimes serious – sometimes whimsical takeaways from this ordeal. This event triggered an abundance of reflection for Craig regarding the challenges faced…