Posts by Carman Capriotto

On the evening of August 29th – Craig was on his early evening Ruck when he found himself confronting a cemetery vandal. In this episode he shares details from the event along with sometimes serious – sometimes whimsical takeaways from this ordeal.  This event triggered an abundance of reflection for Craig regarding the challenges faced…

This episode of Business by the Numbers is Part 3 (and the final part) of the 2024 benchmark series! What separates the most profitable auto repair shops from those struggling to turn a profit? Today, he’s tackling that question using financial data and real-world insights from hundreds of shops across the industry. What you’ll take away from…

Join host Kim Walker as she leads a heartwarming and insightful panel discussion with auto repair shop owners who are making a real difference in their communities. In this special episode, our panelists share how they’re stepping up during the back-to-school season to support local students and teachers through creative initiatives—from donating school supplies to…

Matt Fanslow explores the parallels between women’s basketball and the automotive repair industry. Highlighting Caitlin Clark’s exceptional impact on women’s sports, Matt discusses how her achievements should be celebrated rather than downplayed. He critiques the tendency of some WNBA players to undermine Clark’s success, likening it to the automotive industry’s habit of disparaging competitors. Matt…

In this episode we explore how assumptions have the power to destroy relationships. This episode was first planned back in May of 2024 when Craig was at the HQ for the Institute of Automotive Business Excellence in Ogden Utah.  Craig and Cecil Bullard were outside discussing communication topics while taking in the scenery of the…