Posts by Carman Capriotto

I do not believe that anyone that works in the Automotive Service and Repair Industry would argue with the fact that there is a shortage of good technicians in our industry. In fact, 9 out of 10 shops that we work with today (or for that matter in our industry) need a good technician and…

Am I Going to Be Audited? This week Hunt discusses if the rumors of 87,000 new IRS agents and if there is any truth to these claims and other causes of audits. • What is the IRS doing with all the new agents that they are hiring? • What increases your risks in getting audited…

Summary Sometimes the lines between customer service and marketing can get pretty blurred, but does it really matter? Join Kim and Brian as they talk about some of their favorite customer service tricks that auto repair shops can use to create raving fans who love your shop, refer their friends, and become overall advocates for…

Dutch Silverstein – Straight Talk to Technicians – Part 2 The show is sponsored by NAPA Auto Care napaautocare.com NAPA Benefits Center: napabenefitscenter.com NAPA Member Site: member.napaautocare.com Email Matt: mattfanslowpodcast@gmail.com Diagnosing the Aftermarket A – Z YouTube Channel HERE

This is a tough one! Me talking about defining moments in my life. You’re just going to have to listen to find out more. IF suicidal and or domestic violence situations could trigger you, then you may choose not to listen. Also, I use my everyday adult language……….if you need help, ask for it. There…